Privacy Policy

Last updated: September 26, 2024

Enchanted Flames & Treasures ("we", "us", or "our"). We are committed to protecting the privacy and security of your personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website or interact with us in any way.

1. Information We Collect
We may collect personal information from you when you visit our website, make a purchase, sign up for our newsletter, or communicate with us. This information may include:

• ​Contact information such as your name, email address, phone number, and shipping address.

• Payment information such as credit card details (which are securely processed and not stored by us).

• Information you provide when contacting customer support or participating in surveys or promotions.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing your orders and transactions.

• Communicating with you about your orders, account, or inquiries.

• Sending you marketing communications and newsletters if you have opted in to receive them.

• Improving our products, services, and website based on your feedback and interactions.

• Complying with legal obligations and protecting against fraudulent or unauthorised activities.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights, property, or safety.
 

4. Data Security

We implement security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
 

5. Your Choices 

You have the right to access, correct, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.
 

6. Children under 13's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

7. Changes to This Policy

We may update this Privacy Policy from time too time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by posting the updated policy on our website or by other means.
 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at enchantedft@outlook.com
By using our website or providing us with your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.