Shipping & Returns Policy

Last Updated: September 26, 2024

Welcome to Enchanted Flames & Treasures ("we", "us" or "our"). This Shipping and Returns Policy outlines our procedures for shipping orders and processing returns or exchanges. By placing an order with us, you agree to comply with the terms outlined below.

1. Shipping Policy

• Order Processing: We strive to process and ship orders promptly. Orders are    typically processed within 1 - 3 business days of receipt, excluding weekends and holidays. However, processing times may vary during peak seasons or due to unforeseen circumstances.
• Shipping Methods: We offer standard shipping and expedited shipping options. Shipping rates and estimated delivery times will be displayed at checkout based on your location and selected shipping method.
  
• Delivery: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Delivery times may vary depending on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers or customs.
  
• International Shipping: We currently not offer international shipping.
   

2. Returns and Exchanges 

• Return Eligibility: We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may return eligible products within 2 days of receipt for a refund or exchange.
• Return Process: To initiate a return or exchange, please contact our customer service team at info@peachesandparis.com.au to obtain a Return Authorisation Number (RMA). Returned products must be unused, in their original packaging, and accompanied by the RMA. You are responsible for return shipping costs unless the return is due to our error.
  
• Refund or Exchange: Refunds will be issued to the original payment method used for the purchase within 2 days of receiving the returned products. Exchanges will be processed promptly upon receipt of the returned products, subject to availability.
  
• Non-Returnable Items: Certain products are non-returnable, including but not limited to personalised or custom-made items, clearance or sale items, and perishable goods.

3. Damaged or Defective Products

• Damaged in Transit: If your order arrives damaged, please contact us immediately with photos of the damaged products and packaging. We will work with you to resolve the issue as quickly as possible.
  
• Defective Products: If you receive a defective product, please contact us within 1 day of receipt for a replacement or refund.
   

4. Contact Us 

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at enchantedft@outlook.com
By placing an order with us, you agree to abide by the terms outlined in this Shipping and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice.