FAQ

Frequently Asked Questions

We've answered some of our most common questions below. If you can't find what you're looking for, please feel free to contact us.

Are your products handmade?

Yes! Every candle, journal, bookmark, sticker and 3D printed treasure is carefully handcrafted and finished by Enchanted Flames & Treasures in Western Australia.

What type of wax do you use?

Our candles are made using premium 100% soy wax and high-quality fragrance oils to provide a clean, long-lasting burn.

How long does it take to dispatch my order?

Most orders are carefully packed and dispatched within 2–5 business days.

During busy periods, conventions or holiday seasons, dispatch times may be slightly longer.

Do you offer local pickup?

If local pickup becomes available, it will be displayed during checkout.

Do you attend markets and expos?

Yes!

We regularly attend markets, pop culture conventions and gaming expos throughout Western Australia.

Visit our Markets page or follow us on social media to see where we'll be next.

Can I request a custom order?

We're happy to consider custom requests depending on our current workload.

Please contact us with your idea and we'll let you know what's possible.

Are your products officially licensed?

Our products are original handcrafted creations made by Enchanted Flames & Treasures.

Where products are inspired by popular fantasy, gaming or pop culture themes, they are fan-inspired creations and are not affiliated with, endorsed by or produced under licence by the original copyright or trademark owners.

Do you ship Australia-wide?

Yes!

We ship throughout Australia.

Shipping costs are calculated during checkout.

My candle looks different from the photos.

Because every candle is handmade, slight variations in colour, finish and decoration are completely normal and make each piece unique.

My 3D printed item has tiny lines.

This is completely normal.

3D printing builds objects layer by layer, so small layer lines are part of the manufacturing process and are a sign that your item has been individually produced rather than mass manufactured.

Can I return my order?

If your order arrives damaged or incorrect, please contact us within 7 days.

Returns for change of mind are handled in accordance with Australian Consumer Law.

How can I contact you?

Simply visit our Contact page or email us and we'll respond as soon as possible.