Terms and Conditions

Terms & Conditions

Last Updated: 06 August 2026

Welcome to Enchanted Flames & Treasures.

By using this website and placing an order, you agree to the following Terms & Conditions.

About Us

Enchanted Flames & Treasures is an Australian small business creating handcrafted candles, journals, bookmarks, stickers, 3D printed products and other unique gifts.

Throughout these Terms & Conditions, "we", "our" and "us" refer to Enchanted Flames & Treasures.

Products

Many of our products are handmade.

Because of this, slight variations in colour, finish, fragrance, texture or appearance are normal and are not considered defects.

Product photographs are intended to represent the item as accurately as possible. Colours may vary depending on your screen or device.

Pricing

All prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

We reserve the right to correct pricing errors at any time.

Orders

Once an order has been placed, you will receive an email confirmation.

We reserve the right to cancel any order due to:

  • Incorrect pricing
  • Product availability
  • Payment issues
  • Suspected fraudulent activity

If your order is cancelled, any payment received will be refunded.

Payment

We accept payment methods offered through Shopify at the time of checkout.

Orders will not be processed until payment has been successfully received.

Shipping

Orders are generally dispatched within 2–5 business days.

Delivery times are estimates only and may vary depending on the shipping provider.

We are not responsible for delays once parcels have been handed to the courier or postal service.

Returns & Refunds

Our Returns Policy forms part of these Terms & Conditions.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order.

Your rights under the Australian Consumer Law are not excluded or limited by these Terms.

Intellectual Property

All website content, including photographs, product descriptions, logos, branding and original designs created by Enchanted Flames & Treasures, remains our intellectual property unless otherwise stated.

Content may not be copied, reproduced or distributed without written permission.

Products inspired by popular books, games or other fictional worlds are fan-inspired creations unless specifically stated as officially licensed.

Limitation of Liability

To the maximum extent permitted by Australian law, Enchanted Flames & Treasures is not liable for indirect or consequential loss arising from the use of our products or website.

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

Contact

If you have any questions regarding these Terms & Conditions, please contact us through our Contact page.