Privacy Policy

Privacy Policy

Last Updated: 06 August 2026

Enchanted Flames & Treasures respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.

Information We Collect

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Order history
  • Payment information (processed securely through Shopify and payment providers)

We do not store your full credit card details.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Respond to enquiries
  • Provide customer support
  • Improve our website
  • Send updates if you have subscribed to our newsletter

Marketing

If you subscribe to our mailing list, we may send occasional emails about:

  • New products
  • Special offers
  • Upcoming markets
  • Business updates

You can unsubscribe at any time using the link included in our emails.

Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic and remember your preferences.

You can disable cookies through your web browser, although some website features may not function correctly.

Third-Party Services

We use trusted third-party services, including Shopify and payment providers, to operate our website.

These providers may collect information necessary to process transactions and deliver services.

Data Security

We take reasonable steps to protect your personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Access to Your Information

You may request access to the personal information we hold about you or request corrections where required by law.

To do so, please contact us.

Australian Privacy Laws

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.