Shipping & Returns
Shipping & Returns
Thank you for shopping with Enchanted Flames & Treasures.
Every order is carefully prepared, packed and dispatched from Western Australia. As a small handmade business, we take great pride in ensuring your order arrives safely and beautifully presented.
Processing Time
Most orders are dispatched within 2–5 business days.
During busy periods such as conventions, markets, product launches or holiday seasons, processing times may be slightly longer. If this happens, we'll keep you informed.
Shipping
We currently ship throughout Australia.
Shipping costs are calculated automatically during checkout based on your location and the size of your order.
Once your parcel has been dispatched, you'll receive tracking information (where available).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged item and packaging (if applicable)
We'll work with you to resolve the issue as quickly as possible.
Returns
Due to the handmade nature of many of our products, we do not accept returns for change of mind unless required under Australian Consumer Law.
If you have any questions before placing an order, we're always happy to help.
Candles
Please read all candle safety instructions before use.
Never leave a burning candle unattended.
Keep candles away from children, pets and flammable materials.
Always burn candles on a heat-resistant surface.
3D Printed Products
Small layer lines and minor variations are a normal part of the 3D printing process and make each item unique.
These are not considered manufacturing defects.
Questions?
If you have any questions regarding shipping, returns or your order, please contact us. We're always happy to help.
