Shipping policy

Shipping Policy

Last Updated: 06 August 2026

Thank you for shopping with Enchanted Flames & Treasures. Every order is carefully handcrafted, packed, and prepared with care from our workshop in Western Australia.

Processing Times

As many of our products are handmade or made to order, please allow 2–5 business days for your order to be processed and dispatched.

During busy periods, including conventions, markets, holidays, or product launches, processing times may be extended. If this happens, we will keep you informed.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated automatically at checkout based on your location, the size of your order, and your selected shipping method.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Please note that delivery timeframes are estimates only and are provided by the shipping carrier.

International Shipping

We do not currently offer international shipping.

If this changes in the future, this policy will be updated.

Tracking Your Order

Once your parcel has been shipped, you will receive an email containing your tracking details.

If you have not received your tracking information within 7 business days of placing your order, please contact us and we will be happy to assist.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address has been provided and your parcel is returned to us, additional postage costs may apply before the order can be resent.

Enchanted Flames & Treasures cannot be responsible for parcels delivered to an incorrect address supplied by the customer.

Lost or Delayed Parcels

Once your order has been handed to the shipping carrier, delivery is outside of our control.

If your parcel appears to be delayed, we recommend checking your tracking information first.

If you require further assistance, please contact us and we will do our best to help you work with the shipping carrier to locate your parcel.

Damaged Orders

We take great care in packaging every order.

If your order arrives damaged, please contact us within 7 days of receiving your parcel.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the packaging

We will assess the issue and work with you to provide an appropriate solution, which may include a replacement, repair, or refund in accordance with Australian Consumer Law.

Handmade Products

Our products are individually handcrafted.

Minor variations in colour, finish, fragrance, texture, or 3D print layer lines are a natural part of the handmade process and are not considered faults or defects.

These unique characteristics make every item one of a kind.

Questions?

If you have any questions about shipping or your order, we'd love to help.

Please visit our Contact page or email us, and we'll get back to you as soon as possible.